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Discreet packaging
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Have a question about an order, shipping, or one of your toys? Start with the topics below, browse our full FAQ, or reach out to our support team — we usually reply within 24 hours.
Heads up about your Biird order
Just a heads up — your Biird toy ships separately from your other Nancy goodies. Stock is limited, so we're sending them out in the order they come in. We appreciate your patience and can't wait for you to receive it. Thank you for your support.
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Free shipping on orders over £49.99, with fast 1–2 day options in the US and worldwide delivery in 7–10 days.
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Every order ships in plain cardboard with no logos or branding — it's just between you and your order.
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A 12-month warranty on every toy, plus a 30-day satisfaction guarantee if something isn't quite right.
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Tracking your delivery or chasing an update? Reach out and our team will track down your order for you.
Learn more →A quick look at what shoppers ask most. See them all on our full FAQ page.
Can't find what you're looking for? Our support team is available Monday to Friday, 8am–8:30pm, with an average reply time of 24 hours. We're always happy to help.
Email us directly at care@hellonancy.com or send us a message and we'll get back to you within 48 hours.
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